FAQs

Will my provider talk with my therapist?

Yes! It is not a requirement to be currently seeing a therapist at all.

We work with patients who see therapists at a variety of locations throughout the community.

Yes, we offer convenient, self-administered swab tests for patients. The purpose of this test is to identify the optimal medication recommendation for the patient’s condition.

This process requires the client to meet with a Provider for an assessment. The test will be conducted/ordered, then a follow-up consult will be required with the Provider.

See Genomic Testing for more details.

Our providers accept a variety of payment methods including self-pay, clergy-pay, and private insurance. We recommend that you verify benefits by asking your insurance company if your provider is in-network. They can provide details regarding deductibles, copayments, and coinsurance. The following is a current list of the insurances we accept: Aetna Blue Cross Blue Shield Cigna Direct Care Administrators DMBA – Deseret Mutual Benefit Administrators EMI Health GEHA Health West HMHI Behavioral Health Network MotivHealth Claritev – Used to be Multiplan PEHP Select Health Tricare Tricare West UMR UHC – United Healthcare University of Utah Health Plans – HEALTHY PREMIER & HEALTHY PREFERRED ONLY
  • THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT

    I. OUR PLEDGE REGARDING HEALTH INFORMATION:

    At LÉVO, we understand that health information about you and your health care is personal. We are committed to protecting health information about you. We create a record of the care and services you receive from us. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all the records of your care generated by LÉVO. This notice will tell you about the ways in which we may use and disclose health information about you. We also describe your rights to the health information we keep about you and describe certain obligations we have regarding the use and disclosure of your health information. We are required by law to:

    • Make sure that protected health information (“PHI”) that identifies you is kept private.


    • Give you this notice of our legal duties and privacy practices with respect to health information.


    • Follow the terms of the notice that is currently in effect.


    • We can change the terms of this Notice, and such changes will apply to all information we have about you. The new Notice will be available upon request, in our office.

    II. HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU:

    The following categories describe different ways that we use and disclose health information. For each category of uses or disclosures we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all the ways we are permitted to use and disclose information will fall within one of the following categories.

    For Treatment Payment, or Health Care Operations: Federal privacy rules allow health care providers to use or disclose the patient’s personal health information without the patient’s written authorization, in order to carry out the health care provider’s own treatment, payment or health care operations. We may also disclose your protected health information for the treatment activities of your other health care providers without your written authorization. For example, if a provider were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your personal health information, which is otherwise confidential, to assist the provider in diagnosis and treatment of your condition.

    Disclosures for treatment purposes are not limited to the minimum necessary standard because therapists and other health care providers need access to the full record and/or full and complete information to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another.

    We may also disclose your PHI to obtain reimbursement for the health care services we provide to you, or for our own operations, such as quality assessments, audits, or business management or planning.

    Lawsuits and Disputes: If you or your child are involved in a lawsuit, we may disclose health information in response to a court or administrative order. We may also disclose health information about you or your child in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if we have made efforts to tell you about the request SO you may obtain an order protecting the information requested if you wish to do SO.

    III. CERTAIN USES AND DISCLOSURES DO NOT REQUIRE YOUR AUTHORIZATION

    Subject to certain limitations in the law, we can use and disclose your PHI without your authorization for the following reasons:

    1. When disclosure is required by law, and the use or disclosure complies with and is limited to the relevant requirements of such law.


    2. For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety.


    3. For health oversight activities, including audits and investigations.


    4. For judicial and administrative proceedings, including responding to a court or administrative order, although our preference is to obtain an authorization from you before doing SO.


    5. For law enforcement purposes, including reporting crimes occurring on our premises.


    6. To coroners or medical examiners, when such individuals are performing certain duties authorized by law.


    7. For research purposes, including studying and comparing the health of patients who received one form of treatment versus those who received another form of treatment for the same condition.


    8. Specialized government functions, such as ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counter-intelligence operations; or, helping to ensure the safety of those working within or housed in correctional


    9. For workers’ compensation purposes. Although our preference is to obtain an authorization from you, we may provide your PHI to comply with workers’ compensation laws.


    10. Appointment reminders and health related benefits or services. We may use and disclose your PHI to contact you to remind you that you have an appointment with us. We may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that we offer via text, phone call or other forms of communication.

  • IV. CERTAIN USES AND DISCLOSURES REQUIRE YOU TO HAVE THE OPPORTUNITY TO OBJECT.

    1. Disclosures to family, friends, or others. We may provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations.

    V. YOU HAVE THE FOLLOWING RIGHTS WITH RESPECT TO YOUR PHI:

    1. The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask us not to use or disclose certain PHI for treatment, payment, or health care operations purposes. We are not required to agree to your request, and we may say “no” if we believed it would affect your health care.


    2. The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.


    3. The Right to Choose How We Send PHI to You. You have the right to ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and we will agree to all reasonable requests.


    4. The Right to See and Get Copies of Your PHI. Other than “psychotherapy notes,” you have the right to get an electronic or paper copy of your medical record and other information that we have about you. We will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and we may charge a reasonable, cost-based fee for doing SO.


    5. The Right to Get a List of the Disclosures We Have Made. You have the right to request a list of instances in which we have disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided us with an authorization. We will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list we will give you will only include disclosures made in the last six years unless you request a shorter time. We will provide the list to you at no charge, but if you make more than one request in the same year, we will charge you a reasonable cost-based fee for each additional request.


    6. The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that we correct the existing information or add the missing information. We may say “no” to your request, but we will tell you why in writing within 60 days of receiving your request.


    7. The Right to Get a Paper or Electronic Copy of this Notice. You have the right get a paper copy of this Notice, and you have the right to get a copy of this notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it.